Got7 Privacy Policy — Malaysian User Data Protection
Got7 is committed to protecting every user's privacy. This policy transparently explains how we collect, use, and safeguard your information.
Last updated: 2026. This policy applies to all got7 users accessing the platform via got7.bio.
1. Information Collected by got7
When you register and use the got7 platform, we collect several categories of information to ensure the service runs smoothly and securely for all users.
- Full name and username
- Registered email address
- Phone number for verification
- Date of birth for age verification
- Bank account details for withdrawals
- Device type and operating system
- IP address and approximate location
- Web browser type and version
- Login session data and activity
- Platform usage time and duration
- Deposit and withdrawal records in Malaysian Ringgit (MYR)
- Payment method used (FPX, TNG, e-wallet)
- Transaction reference number
- Note: got7 does not store full card numbers
- Game and betting records
- Promotion usage history
- User game preferences
- Feedback and support enquiries
2. How does got7 use your information?
Account and transaction information is used to process MYR deposits and withdrawals, verify user identity, manage login sessions, and ensure every financial transaction is carried out correctly and securely.
Device data and usage patterns are analysed to detect suspicious activity, prevent identity fraud, identify unauthorised access attempts, and protect the integrity of the got7 platform and all its users.
Your email address and phone number are used to send important notifications, account updates, relevant promotional alerts, and responses to any customer support enquiries you submit.
Aggregated, non-personally identifiable usage data is used to understand platform usage patterns, improve the user interface, and develop new features better suited to the needs of Malaysian users.
3. Cookies & Tracking Policy
Got7 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you browse a website.
Types of cookies used
- Essential Cookies: Required for core platform functions such as login authentication, session management, and transaction security. These cookies cannot be disabled.
- Performance Cookies: Collects information on how users interact with the platform to help us identify technical issues and improve loading speeds.
- Optional Cookies: Saves your language preferences, display settings, and game preferences so your experience feels personalised on every subsequent visit.
You can manage your cookie settings through your web browser. However, disabling all cookies may affect certain features on the got7 platform. Note: got7 does not use third-party cookies for external advertising purposes.
4. Data Storage, Security & Information Sharing
All got7 user data is stored on SSL-encrypted servers with layered security measures. Sensitive information such as passwords is stored in encrypted form and cannot be read even by internal staff.
Got7 conducts regular security checks and uses two-factor authentication protocols for high-value transactions to keep your data protected at all times.
Got7 does not sell, rent, or disclose users' personal information to third parties for marketing purposes. User information is only shared in the following limited circumstances:
- Payment service providers required to process your MYR transactions.
- Relevant authorities when required under Malaysian law.
- Technical service providers bound by strict confidentiality agreements.
Got7 retains active account data for as long as the account remains in use. Once an account is closed, personal data will be deleted within a reasonable period, unless we are required to retain it longer for legal compliance or to resolve outstanding disputes.
5. User Rights & How to Contact got7
As a got7 user, you have the following rights regarding your personal data under the Malaysian Personal Data Protection Act:
Request a copy of the personal data we hold about you at any time.
Request corrections to any inaccurate or incomplete information in your account.
Request the deletion of your personal data upon account closure, subject to legal obligations.
How to submit a privacy request
To exercise any of the above rights or for any enquiries relating to this privacy policy, you may contact the got7 team via:
- Email: [email protected] — please include "Privacy Request" as your email subject
- In-platform live chat — available every day
- Section FAQ for quick answers on data privacy and security
Amendments to this privacy policy
Got7 reserves the right to update this privacy policy from time to time to reflect changes in our practices or legal requirements. Any significant amendments will be communicated via in-platform notifications or your registered email. Continued use of the got7 platform after such amendments are published will be considered your acceptance of the updated policy.
Still have questions about your data privacy?
The got7 support team is ready to answer any questions you have about data security and protection.